VHC Health

ID 2022-9743
Category Information Technology/Information Services
Job Locations
Position Type
Full Time
Department : Name


NEW VHC logo- JDs


Epic Principal Trainer - Resolute Professional Billing & Hospital Billing


This position is responsible for the design, development and maintenance of the Epic training environment, training materials and methods for clinical and non-clinical end users under the direction Epic Training Manager. Training is typically conducted in the classroom as well as in the practice. The Principal Trainer typically support an assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application.


Incumbents must have the ability to understand and translate the functionality of Epic system configuration and workflow validations into a training environment development, easy to understand classroom presentations, and prepare and manage requirements for training sessions in collaboration with the project team. Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the manager.


As members of enterprise and/or local system project teams, Principal Trainers typically collaborate at all levels of the organization to deliver customized curriculum and coaching to employees. Formulates teaching content and determines instructional methods, utilizing knowledge of specified training methods including individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Selects and / or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, reference works and newsletters. They lead discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. In addition to training end-users within the facility, they will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates. Evaluates the effectiveness of education and training provided. Additional responsibilities include project management of small projects and participation in department projects.


Come join a hospital dedicated to you and your career!


VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award™ for the 10th year in a row and VHC has ranked Number 2 in “Best Hospitals” in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.


  • Bachelor's degree in related field (Education, Information Services, Nursing, Healthcare, etc.). Incumbents who do not hold degrees may qualify if they have achieved applicable certifications and/or requisite work experience in training or healthcare.
  • Four years or more demonstrated experience facilitating classroom, on-line and one-on-one training. Previous experience in a healthcare or clinical setting strongly preferred (Periop, Anesthesia, Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&D, Radiology, Laboratory, Cardiology, or the Ambulatory Clinic setting).
  • Experience in training in an Epic enterprise implementation environment or in Epic installation is preferred.
  • Epic Resolute Professional Billing, Hospital Biling certification preferred.
  • Three years relevant experience with instructional design, content development, training, education, presentations, etc., especially in a hospital or healthcare provider environment, preferred.
  • Knowledge of adult learners and teaching principles. 


  • Provide supervision and direction for IT and user department staff participating in Epic system implementations.
  • Develops and implements credentialed training programs and materials to support users of Epic applications and clinical information systems.
  • Develop and maintain the master training environment for primary application suites supported.
  • Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff.
  • Translate the functionality of Epic system configuration and workflow validations into training environment development and curriculum.
  • Assist with workflow management, class scheduling and stakeholder communication across project teams.
  • In partnership with application managers, develop detailed materials, including workflow diagrams, as needed.
  • Identifies and implements opportunities for process improvement in support of Epic training initiatives.
  • Assess feedback from training programs and continually modify the curriculum to better meet the needs of the learners. Report on the effectiveness of the training solutions.
  • Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
  • Uses standardized operational and meaningful use reports to assure that their training is accomplishing the necessary objectives
  • Escalates encountered situations to the responsible area with detailed and accurate information thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization. 


  • Paid Major Holidays
  • Generous Paid Time Off / Vacation
  • Sick Time
  • Health Insurance
  • Dental Insurance
  • Undergraduate Student Loan Repayment
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • Health Fitness & Education Class Discounts
  • Employee Wellness Benefits
  • Hospital Discount for Employees and Family
  • VHC Retirement Program
  • Tuition Reimbursement
  • Free onsite parking
  • Commuter Benefits
  • Career Coaching
  • Family Leave
  • 401(k) + Match
  • and much more!

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