Purpose & Scope:
The Clinical Operations Specialist I provides comprehensive administrative support within a centralized Clinical Operations Pool, partnering closely with providers and interdisciplinary care teams to deliver efficient, high-quality, patient-centered care. This role serves as a key liaison between patients and clinical staff, ensuring clear, professional communication while supporting seamless coordination of care.
Responsibilities include managing patient interactions through phone, secure messaging, and electronic health record (EHR) systems; facilitating appointment scheduling; and supporting core workflows through accurate documentation and message management. The Clinical Operations Specialist I contributes to operational efficiency by coordinating essential processes such as insurance verification, effective hand-off for medication refill requests, prior authorizations, and durable medical equipment (DME) orders.
Additionally, the role supports the integrity and flow of medical information by maintaining organized patient records and ensuring timely routing of messages and requests to appropriate providers and team members.
Working collaboratively with Practice Managers, Clinical Coordinators, and clinical staff, the Clinical Operations Specialist I delivers flexible support across care settings to promote continuity, access, and an exceptional patient experience.
Education:
High school diploma or equivalent required.
Experience:
Two years of hospital or medical clinic experience with exposure to medical terminology, customer service and proficiency in EHR platforms is required.
Certification/Licensure:
None required.
At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities.
In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.
VHC Health is committed to wage transparency and equitable pay practices. The compensation offered for this position—whether expressed as an annual salary or hourly rate—is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions.
The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes. No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans. The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law.
VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.