Purpose & Scope:
The Business Office Applications Manager provides leadership to the development and implementation of the enterprise-wide, integrated electronic health record platform that supports our Business Office and Health Information Management (HIM) applications across all the communities that VHC Health serves. Leads the implementation, maintenance and upgrades of Epic Business Office and HIM systems including by not limited to: Hospital Billing (HB), Professional Billing (PB), Claims and Remittances, HIM (identity, release of information, deficiency and coding). Oversees the maintenance, upgrades and enhancements of all Business Office applications (including associated 3rd party applications).
Accountable for the success of the business office implementation and the operations and sunset of any legacy systems; manages all vendors in collaboration with director. Partners with Clinical and Business Units to ensure that application development and deployment is performed in an efficient, cost effective and technically sound manner while meeting the needs and goals of the organization. Builds and directs the Business Office Applications Team and provides guidance to the project team through the design, build, implementation, and maintenance phases of the replacement program. Ensures a common vision, plan and goal are maintained across all areas of the project. This role is a hands-on management position, requiring active participation in daily operations alongside leading the team. This position requires regular on-call availability.
Education:
Bachelor's Healthcare Required or Bachelor's Computer Science Required or
Bachelor's In A Related Field and/or comparable application leadership (see “Experience” below).
Experience:
At least 7 years as Application Analyst – required, and
3 years Operational experience in clinic or hospital revenue cycle department – preferred, and
2 years implementing Epic solutions - preferred
Certification/Licensure:
Certification in at least two Epic business office applications – required
Certification in at least three Epic business office applications / modules – preferred
Physical Requirements:
Administrative: The work environment characteristics described here are representative of those an employee may encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions: Repetitive movement of hands and fingers - typing and/or writing. Walking: moving about on foot to accomplish tasks, sometimes for long distances. Frequent standing, walking, stooping, kneeling or crouching. Reach with hands and arms. Frequent communications, verbal and written, and auditory acuity. Visually or otherwise identify, observe and assess. Cope with mental, emotional stress associated with this position. Operate Office machines properly and in accordance with Hospital safety standards. Perform light lifting (up to 15 pounds). Ability to work within deadlines with frequent interruptions. Ability to work in accordance with Hospital Safety Standards.
Working Conditions:
Administrative: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Willing to work beyond normal working hours when requested to do so. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. May encounter patients, family members, co-workers, and visitors under all conditions, e.g., hostile and/or emotionally upset.