Purpose & Scope:
This position is responsible for the design, build, testing, installation and support of software applications required for the deployment of the Epic electronic medical record (EMR) system as well as other 3rd party clinical systems within assigned area. Serves as a leader with overall responsibility for software analysis and design, application and system installation and implementation. Formulates system scope and design objectives through analysis and research to configure vendor-maintained systems or develop or modify in house systems.
This individual must have broad knowledge of application integration and data flow, as well as extensive experience in the on-site installation and support of EMR applications. Primary responsibilities include designing and modifying screens, design and configuring reports, and application workflows to support the organizational needs of Epic and the related applications. As part of the project implementation team, this individual will provide expert and creative solutions to user requirements and problems. Takes the initiative to research, resolve and respond to inquiries during the deployment and ongoing maintenance/support phases of the program. This position requires knowledge of processes and workflows common in inpatient and ambulatory settings, in addition to advanced computer skills. Requires EMR implementation experience.
This position is responsible for acquiring knowledge of EPIC clinical software, working independently in completing project tasks and executing the following tasks as part of a clinical systems implementation: building system components, testing, documentation of workflows and other project information, implementation support and maintenance of Epic clinical system software. In addition, this position requires the ability to independently interact with clients and demonstrate critical thinking and follow through when developing solutions to identified issues.
Education:
Bachelor's degree is required (or four years equivalent experience). Preferred degree in: Health Care Administration, Clinical Information Systems, Informatics, Information Technology, or Sciences. RN, RRT, RPH, ARNP, PA degrees may also be acceptable. Graduate degree is preferred.
Experience:
• Seven years of experience in systems deployment as a clinical analyst, business analyst, or systems analyst required. This includes designing, configuring, training, implementing, and supporting clinical systems applications.
• Healthcare operations background is desirable. Solid knowledge of operational healthcare hospital workflows required including clinical and business workflow analysis for development of electronic solutions within assigned applications.
• Hands-on Epic clinical systems experience with appropriate Epic training in at least one area is preferred. Demonstrated technical administrative experience with Epic clinical applications, including but not limited to master file maintenance and clinical build (i.e. smart sets, order sets, documentation flowsheets). Experience supporting Epic clinical systems, with design, build and validate experience preferred.
• Experience with currently installed computer and telephone equipment, and operating systems.
• Training in systems analysis with special emphasis in data processing standards, supervisory techniques, user relations, data gathering techniques, written and oral communications, and management information systems relative to the assigned area(s) of responsibility (i.e., financial applications, patient care applications, etc.).
• Basic-Intermediate SQL and/or report-writing knowledge highly desirable.
• Proven record as a leader within the team and organization is required. Must possess strong communication and organization skills.
• Proven project management experience, both leading and participating on project teams, from initiation through successful implementation and acceptance of application changes.
• Proven experience and ability to work with SDLC concepts.
• Excellent analysis, problem solving, and trouble-shooting skills
• Excellent customer service skills
• In-depth experience with Microsoft Office tools.
• Good communication skills in technical and non-technical vernacular
• Ability to write technical documentation in a clear manner.
• Core competencies include the ability to communicate effectively, work as an independent professional, be self-motivated, and work effectively in a team setting to facilitate timely and successful systems deployment and program execution.
Certification/Licensure:
Epic certification: application specific to be obtained within six months.
PMP is preferred.
Other Qualifications
Advanced certification (Nursing Informatics, and/or CAHIMS, CPHIMS) preferred.