We are searching for an RN, LCSW, LPC or CSAC to join our incredible team!
The Intake Coordinator plays a central role in ensuring smooth and supportive admissions by coordinating the intake process, verifying insurance coverage, communicating directly with patients and families, and completing all required documentation. Key responsibilities include tracking the status of incoming and discharging patients, conducting phone and bedside screenings to assess substance use disorder and clinical eligibility, coordinating daily with physicians, nurses, and counselors, and managing insurance verification while being knowledgeable in utilization review. The role also provides periodic crisis support for distressed callers to the intake line and engages in outreach to community partners to share information about available services and bed space. The Recovery & Wellness team fosters a friendly, skilled, and highly collaborative culture where every member is valued. While most staff work primarily on-site, this position may have the potential for a hybrid schedule based on meeting performance metrics, such as maintaining maximum census for the 17-bed unit. Candidates should bring strong communication and customer service skills, experience with insurance review and inpatient SUD treatment requirements, an interest in marketing and outreach, and the ability to multitask in a fast-paced environment. Proficiency in electronic medical records, the ability to work both independently and as part of a multidisciplinary team, and experience with substance use disorder screening and admissions processes are essential.
Unit Information: Assist patients in getting their lives back in the VHC Recovery and Wellness Department! This 17-bed inpatient unit hosts 9 single private rooms and 4 semi private rooms. Patients in this unit are ages 18+, voluntary admitted, are able to independently perform self-care/ADLs at baseline, participate in programs and comply with unit rules and expectations. Care consists of a full medical detox (5-7 days) and/or substance abuse rehabilitation (up to 37 days.) Acuity can change quickly and this team recognizes the importance of dual diagnosis and its role in successful outcomes for the patient. Collaboration is key to treatment so you can expect to work with physicians, psychiatrists, nurses, techs, counseling, and case management. The Recovery & Wellness department is ranked in the top 5 units hospital-wide for RN-RN teamwork and job role satisfaction. While consistently meeting hospital-based standards of care and state mandated healthcare regulations, the Recovery & Wellness team has also maintained JCAHO accreditation. In this department, you will develop therapeutic communication skills with your patients as they go through the detox experience and learn the disease of addiction. You will gain expertise regarding the effects of substance abuse on the brain and every system of the body. In this unit, you will witness patients transform their lives through sobriety.
At VHC we treat the individual however, at the same time we indirectly treat families and communities.
Hospital Information: VHC Health is a 453-bed not-for-profit Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. Recent accomplishments include recognition by Newsweek as a 2025 "World's Best Hospital" and VHC becoming the Washington Commanders Football provider for women's health. VHC Health is a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses Credentialing Center. At VHC Health, we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients and that is made clear with our recent accomplishments!
Purpose & Scope:
The Intake coordinator provides the initial contact for Recovery and Wellness unit. This individual conducts a brief telephone screening to determine the nature and extent of the patient’s addiction issues. Based on the initial clinical assessment and the patient’s expressed needs, a determination of appropriate treatment services needed will be made. This may require an outside referral if the services for inpatient are not required or cannot be provided on Recovery and Wellness. The intake Coordinator is responsible for obtaining the initial insurance information to be given to the insurance verification department for benefit review. As appropriate the Intake Coordinator will assist in the clinical management and discharge planning of all detox patients only. The Intake Coordinator will work closely with the Behavioral Health Outpatient Services to provide coordinated referral services for any appropriate patient. Also this individual will participate with Outpatient Services in the implementation of a coordinated strategic marketing plan to enhance overall admission to both inpatient and outpatient services.
Education:
Bachelor's degree in counseling or in a related field is required.
Experience:
Three years of experience in mental health counseling or addictions counseling is preferred.
Certification/Licensure:
One of the following professional licenses is required:
Registered Nurse (RN) - Virginia or Compact State, or
Licensed Clinical Social Worker (LCSW) - Virginia, or
Licensed Professional Counselor (LPC) - Virginia, or
Certified Substance Abuse Counselor (CSAC) - Virginia.
Pay & Benefits: Commensurate with experience. Team members are eligible to receive benefits on the first day of the month following the date of hire, with 30 days to apply for benefits of choice.